Tutor Conflict Management Checklist ( TUTOR )

This checklist is designed to help tutors effectively manage conflicts that may arise during tutoring sessions or in interactions with students, ensuring a positive learning environment.

• Identify the Conflict

  Observe and recognize the signs of conflict between students or between the tutor and a student. Document specifics about the situation.

• Stay Calm and Professional

  Maintain composure and professionalism during the conflict. Avoid escalating tensions by keeping a calm demeanor.

• Listen to All Parties

  Give each party involved an opportunity to share their perspective on the conflict without interruption.

• Acknowledge Feelings

  Validate the feelings of each individual involved in the conflict, showing that you understand their emotions and concerns.

• Facilitate Open Communication

  Encourage constructive dialogue between conflicting parties to foster understanding and collaboration in resolving the issue.

• Explore Solutions Together

  Work collaboratively with all parties to brainstorm potential solutions to the conflict. Aim for a win-win outcome.

• Agree on Action Steps

  Once a solution is identified, agree on specific actions each party will take to resolve the conflict and prevent future occurrences.

• Follow Up

  Schedule a follow-up meeting to assess the effectiveness of the resolution and make adjustments if necessary.