This checklist is designed to ensure a consistent and thorough approach to collecting feedback from clients after project completion. It helps to gather valuable insights for future improvements and client satisfaction.
Create a feedback form with relevant questions regarding the project outcome, communication, and overall satisfaction.
Identify and list the clients who have recently completed projects with your team.
Set a timeline for when you will reach out to clients to collect their feedback.
Email the feedback form to the selected clients, ensuring to include a brief message explaining its purpose and importance.
Track the responses received and follow up with clients who have not responded within the set timeline.
Review the collected feedback to identify trends, areas of improvement, and client satisfaction levels.
Present the feedback analysis to the team during a meeting to discuss potential improvements and celebrate successes.
Based on the feedback, develop an action plan to implement changes or enhancements in processes or services.