Domain suspended or not configured

If you are the administrator and believe this is an error on our side, please check your BunnyCDN account configuration or contact customer support.

Checklist for IT : IT Support Ticket Resolution Checklist

IT Support Ticket Resolution Checklist ( IT )

This checklist outlines the steps necessary for effectively resolving IT support tickets to ensure timely and efficient responses to user issues.

Review Ticket Details

Examine the ticket information including the user's description of the issue and any attached screenshots or logs for better understanding.
Prioritize the Ticket

Assess the urgency and impact of the issue to determine the priority level of the ticket (low, medium, high).
Assign Ticket to Appropriate Technician

Route the ticket to the technician or team that specializes in resolving the type of issue reported.
Investigate the Issue

Conduct necessary troubleshooting steps to identify the root cause of the issue, including checking system logs and reproducing the issue if possible.
Implement Solution

Apply the identified solution to resolve the issue. This may involve applying patches, reconfiguring settings, or replacing hardware.
Test the Resolution

Verify that the implemented solution has resolved the issue by testing the relevant systems or applications.
Update Ticket Status

Change the ticket status to 'Resolved' and provide a summary of the issue and the steps taken to resolve it in the ticket notes.
Communicate with the User

Notify the user about the resolution of their ticket and ensure they are satisfied with the solution provided.
Close the Ticket

Finalize the process by officially closing the ticket in the tracking system and ensuring all documentation is complete.