Incident Management Process Checklist ( IT )

This checklist is designed to guide IT staff through the process of managing incidents effectively, ensuring that all necessary steps are followed to resolve issues in a timely manner.

• Incident Identification

  Recognize and log the incident reported by users or detected by monitoring systems.

• Incident Logging

  Create a detailed record of the incident, including time, date, user information, and nature of the incident.

• Incident Categorization

  Categorize the incident based on its nature and impact to prioritize its resolution.

• Incident Prioritization

  Assign a severity level to the incident to determine the urgency of the response required.

• Incident Investigation

  Conduct a thorough investigation to identify the root cause and potential solutions for the incident.

• Incident Resolution

  Implement the necessary fixes or workarounds to resolve the incident and restore normal service.

• Incident Closure

  Once resolved, formally close the incident, ensuring all documentation is complete and communicated to the affected users.

• Post-Incident Review

  Conduct a review of the incident to identify lessons learned and improvements for future incident management.