Employee Grievance Handling Checklist ( HR )

This checklist ensures a systematic approach to handling employee grievances, promoting a fair and efficient resolution process.

• Acknowledge Receipt of Grievance

  Formally acknowledge the receipt of the grievance to the employee within 24 hours.

• Gather Relevant Information

  Collect all necessary information and documentation related to the grievance from the employee and any relevant witnesses.

• Conduct a Preliminary Investigation

  Perform an initial review of the evidence and determine if further investigation is required.

• Interview Involved Parties

  Schedule and conduct interviews with the employee who raised the grievance, as well as other involved parties to gather their perspectives.

• Analyze Findings

  Review all collected information and determine whether the grievance is substantiated based on the evidence.

• Make a Recommendation

  Based on the findings, recommend appropriate actions to resolve the grievance.

• Communicate Outcome to Employee

  Inform the employee about the outcome of the grievance process and any actions that will be taken.

• Document the Process

  Ensure that all steps taken during the grievance process are documented for future reference.

• Review and Follow-Up

  Schedule a follow-up meeting to ensure the grievance has been resolved to the employee's satisfaction and gather feedback on the process.