IT Troubleshooting Procedure Checklist ( IT )

This checklist is designed to guide IT personnel through a systematic approach to troubleshoot common IT issues effectively, ensuring a structured resolution process.

• Identify the Issue

  Gather information regarding the problem from the user. Ask clarifying questions to understand the symptoms and impact.

• Check Basic Connectivity

  Verify if the device is powered on and connected to the network. Check for any visible hardware issues.

• Reproduce the Problem

  Attempt to reproduce the issue to fully understand the problem and gather more information.

• Review System Logs

  Access relevant system logs or error messages that could provide clues about the issue.

• Research Known Issues

  Consult internal documentation or online resources to see if the issue is a known problem with a documented solution.

• Implement Fixes

  Apply fixes or workarounds based on findings. This may include software updates, configuration changes, or hardware replacements.

• Test the Solution

  Verify that the implemented fix resolves the issue by testing the affected system or application.

• Document the Process

  Record the issue, steps taken to resolve it, and the final outcome for future reference and knowledge sharing.