This checklist is designed to ensure that all end-users receive proper training on the software and tools they will be using. It aims to enhance user proficiency and reduce support requests.
Determine specific training requirements based on the software or tools being used by the end-users.
Plan and schedule training sessions, ensuring availability of resources and trainers.
Create or gather necessary training materials, such as guides, manuals, and presentation slides.
Facilitate the training sessions, engaging users and encouraging questions and participation.
Collect feedback from participants to assess the effectiveness of the training and identify areas for improvement.
Share additional learning resources, such as FAQs, video tutorials, or helpdesk contacts for further assistance.
Check in with users after training to address any follow-up questions or support needs they may have.