IT End-User Training Checklist ( IT )

This checklist is designed to ensure that all end-users receive proper training on the software and tools they will be using. It aims to enhance user proficiency and reduce support requests.

• Identify Training Needs

  Determine specific training requirements based on the software or tools being used by the end-users.

• Schedule Training Sessions

  Plan and schedule training sessions, ensuring availability of resources and trainers.

• Prepare Training Materials

  Create or gather necessary training materials, such as guides, manuals, and presentation slides.

• Conduct Training Sessions

  Facilitate the training sessions, engaging users and encouraging questions and participation.

• Evaluate Training Effectiveness

  Collect feedback from participants to assess the effectiveness of the training and identify areas for improvement.

• Provide Additional Resources

  Share additional learning resources, such as FAQs, video tutorials, or helpdesk contacts for further assistance.

• Follow-Up on Support Requests

  Check in with users after training to address any follow-up questions or support needs they may have.