This checklist is designed to ensure that customer feedback is collected, reviewed, and acted upon daily to improve service quality and customer satisfaction.
Gather feedback from multiple channels such as surveys, emails, and social media platforms.
Analyze the collected feedback to identify common themes, issues, or areas for improvement.
Sort the feedback into categories such as complaints, suggestions, and compliments for easier management.
Determine the priority of the feedback based on urgency and impact on customer satisfaction.
Share the feedback results with relevant team members and departments to foster a collaborative approach to improvements.
Develop action plans to address the feedback and assign responsibilities to team members for implementation.
Ensure follow-up with customers who provided feedback to inform them of any changes made based on their input.
Record the feedback process and outcomes to create a reference for future reviews and improvements.