This checklist is designed to ensure that service levels are monitored daily, allowing for immediate identification of issues and proactive management. It helps maintain quality service and operational efficiency.
Check the key performance indicators (KPIs) related to service levels such as response time, resolution time, and customer satisfaction scores.
Look for any instances where the service level agreements (SLAs) were not met and document the reasons.
Discuss any service level breaches with the respective teams to understand the root causes and gather insights for improvement.
Ensure that the service level dashboard is updated with the latest data, reflecting the day's performance for team visibility.
Based on the day's findings, create actionable items or strategies to enhance service levels in the upcoming days.