This checklist ensures all steps for fulfilling customer orders on a daily basis are completed accurately and efficiently, improving customer satisfaction and operational efficiency.
Review the order management system for all pending orders to be fulfilled today.
Ensure all items in the pending orders are available in stock to avoid delays.
Gather all items listed in the orders from the warehouse and prepare them for packaging.
Carefully pack items according to company standards, ensuring they are secure and labeled correctly.
Update the order management system with the new status for each order after packing.
Coordinate with the logistics team to arrange for pickups or deliveries based on shipping schedules.
Perform a final inspection of packed orders to ensure accuracy and quality before dispatch.
Enter tracking information and shipping details in the order management system for customer reference.
Send confirmation emails to customers with shipping details and estimated delivery times.
At the end of the day, review the order fulfillment performance metrics and identify areas for improvement.