This checklist is designed to guide tutors in effectively addressing and resolving conflicts that may arise during tutoring sessions with students or parents. It ensures that tutors handle situations professionally and constructively.
Clearly outline the nature of the conflict, including who is involved and the issues at stake.
Maintain a calm demeanor and approach the situation with professionalism to set a positive tone for resolution.
Give each person involved in the conflict an opportunity to express their views without interruption.
Recognize and validate the feelings and concerns of all parties to foster a collaborative environment.
Work with the parties involved to brainstorm and discuss potential solutions that address the underlying issues.
Come to a mutual agreement on the solution and outline the steps that will be taken to resolve the conflict.
Write down the agreed-upon solution and any follow-up actions to ensure accountability and clarity.
Schedule a follow-up meeting or check-in to ensure the resolution is being implemented and to address any lingering concerns.