This checklist outlines the steps necessary to process and fulfill IT service requests from employees, ensuring that all requests are handled efficiently and effectively.
Log the request in the IT service management system and assign a unique request ID.
Check the request for completeness and verify if any additional information is needed from the requester.
Assess the urgency and importance of the request to determine its priority level.
Allocate the request to the appropriate IT technician based on expertise and availability.
Carry out the necessary actions to fulfill the service request as per the defined procedures.
Inform the employee of the request status and any actions taken, including resolution details.
Update the service management system to mark the request as completed and record any pertinent notes.
Ask the requester for feedback on the service provided to identify areas for improvement.