IT Service Request Process Checklist ( IT )

This checklist outlines the steps necessary to process and fulfill IT service requests from employees, ensuring that all requests are handled efficiently and effectively.

• Receive Service Request

  Log the request in the IT service management system and assign a unique request ID.

• Review Request Details

  Check the request for completeness and verify if any additional information is needed from the requester.

• Prioritize Request

  Assess the urgency and importance of the request to determine its priority level.

• Assign Request to Technician

  Allocate the request to the appropriate IT technician based on expertise and availability.

• Perform Requested Service

  Carry out the necessary actions to fulfill the service request as per the defined procedures.

• Notify Requester

  Inform the employee of the request status and any actions taken, including resolution details.

• Document Completion

  Update the service management system to mark the request as completed and record any pertinent notes.

• Request Feedback

  Ask the requester for feedback on the service provided to identify areas for improvement.